Returns & Refunds
Hassle-free returns within 7 days of delivery.
7-day return
From delivery date
100% refund
On eligible items
Free pickup
Within serviceable areas
Eligibility
- Return requests must be raised within 7 days of delivery.
- Product must be unused, in original packaging with all accessories, invoice and warranty card.
- Sealed items (earbuds, hygiene products) are non-returnable once opened.
- Returns are accepted for: damaged in transit, manufacturing defect, wrong product delivered, or significant mismatch from listing.
How to raise a return
- Call +91 98933 33366 or WhatsApp us with your order ID and photos/video of the issue.
- Email chouhancolleection01@gmail.com with the subject "Return — <Order ID>".
- Our team will verify and schedule a reverse pickup or in-store drop within 24–48 hours.
Refund timelines
- UPI / Card / Net banking: 3–5 business days after pickup & QC.
- Cash on Delivery: Refunded to your bank account (NEFT) within 5–7 business days.
- Shipping charges are non-refundable except where the return is due to our error.
Non-returnable items
- Items marked "Final Sale" or "No returns" on the product page.
- Software, gift cards, prepaid recharges, activated SIM-based devices.
- Items damaged due to misuse, mishandling or unauthorised repair.
For damage-in-transit claims, please share an unboxing video within 24 hours of delivery — it helps us process refunds faster.